Many people avoid confrontation fearing it will make things worse by creating anger and resentment in the person they confront.
But avoiding confrontation always worsens the situation.
Confrontation can be a win–win situation, a chance to help and develop your people—if you do it with respect and with the other person’s best interests at heart.
Guidelines to help you confront positively:
– Confront ASAP.
– Address the wrong action, not the person.
– Confront only what the person can change.
– Give the person the benefit of the doubt.
– If appropriate, tell the person how you feel about what was done wrong.
– Affirm him or her as a person and a friend.
Positive confrontation is a sure sign that you care for a person and have their best interests at heart.