Learn to say NO
Many people avoid confrontation fearing it will make things worse by creating anger and resentment in the person they confront. But avoiding confrontation always worsens the situation.
Confrontation can be a win–win situation, a chance to help and develop your people—if you do it with respect and with the other person’s best interests at heart.
Guidelines to help you confront positively:
– Confront ASAP.
– Address the wrong action, not the person.
– Confront only what the person can change.
– Give the person the benefit of the doubt.
– If appropriate, tell the person how you feel about what was done wrong.
– Affirm him or her as a person and a friend.
Positive confrontation is a sure sign that you care for a person and have their best interests at heart.